Field Staff ManagerDearborn, Michigan, United States

Field Staff Manager

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet and exceed best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Position Summary

The Field Staff Manager is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Field Staff Manager will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. It is important that the Field Staff Manager builds strong relationships with families and maintains high family satisfaction.

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, a high level of compliance, and maintaining family satisfaction. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

The duties and responsibilities of the Field Staff Manager include :

• Scheduling Coordination

Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.

Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.

Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.

Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.

Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.

Rate

$45,000 - $55,000 plus bonus

Qualifications

Education

Work Experience

1 - 3 years of experience in operations management or sales, prior management of a team preferred.

Equipment and Technology Requirements

Other Competency Requirements

Knowledge and Skills

Working Conditions

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.