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Client Relations Supervisor
Client Relations SupervisorPrincipal Manufacturing • Broadview, IL, US
Client Relations Supervisor

Client Relations Supervisor

Principal Manufacturing • Broadview, IL, US
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Client Relations Supervisor - Manufacturing

Principal Manufacturing is seeking a Client Relations Supervisor to join our team in Broadview, IL. As a leader in fineblanking, conventional stamping and plastic injection molding, Principal Manufacturing sets itself above the competition.

PRIMARY FUNCTION

Sets and achieves Client Relations department goals by using 'best practices' leadership and management principles and ensuring adherence to organization objectives. Coordinates and supervises the activities of the Client Relations department by working towards the goal of total customer satisfaction and is held accountable for ensuring that customer orders, concerns, and inquiries are resolved in a timely, accurate, and cost-effective manner.

MAJOR DUTIES & RESPONSIBILITIES :

  • Responsible for overseeing all the duties of a client relations representative and leading by example.
  • Develop and maintain customer service policies and procedures.
  • Monitor team member's performance, conduct performance reviews, and ensure the team is properly trained.
  • Track service related metrics to quantify and qualify staffing requirements and to monitor the meeting of pre-determined goals.
  • Supervise employee workload by balancing and adjusting assignments to obtain effective performance.
  • Process orders for key accounts and maintain effective working relationships with customers.

ADDITIONAL RESPONSIBILITIES :

  • Sets up and supports EDI as needed
  • Ability to analyze and anticipate customer needs
  • Support Material Manager's priorities, initiatives, and concerns

    • REQUIRED KNOWLEDGE & EXPERIENCE :

  • High School Diploma or equivalent education / certification - Associates or College degree preferred
  • Manufacturing background with working knowledge of the production process flow.
  • Knowledge of customer service principles and practices with minimum of 2 years of previous Customer Service experience.
  • Strong communication skills, both verbal and written. Bilingual (Spanish) preferred
  • Demonstrated ability to multi-task in a high-pressure environment while being able to see PMC through the eyes of the customer.
  • Demonstrated proficiency with Microsoft Office i.e. Word, Excel, PowerPoint, and Outlook.
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    Client Supervisor • Broadview, IL, US