Community Health Worker

Overview

Provides education, member advocacy, accompaniment to medical care appointments as determined by team leaders. Participates in team meetings to discuss regular evaluation and feedback about clients on caseload. Works with client to determine their eligibility for other social service programs and identify barriers to regular medical care and follow-up. Alerts team members when supportive social & community services required and ensures efficient and successful access and linkage to the full array of edu and health plan services. Contributes to the goal of client's engagement in medical care as prescribed by their medical care team. Works under close supervision.

What We Provide

Referral bonus opportunities

Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

Employer-matched 401k retirement saving program

Personal and financial wellness programs

Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

Generous tuition reimbursement for qualifying degrees

Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Reviews rosters with supervisor to identify members that require follow up and assistance.
• Notifies and assists of any immediate needs and risk factors and makes referrals to services to address such needs.
• Coaches members by providing motivational interviewing techniques and skills to address medical and psycho-social health. Motivates and supports client to participate in their individualized care plan, including home visits and accompaniment to medical appointments as determined by team leaders.
• Provides outreach via phone and face to face to clients for a follow up on self-care, medication fills / refills, adherence scheduled visits, and test results received from providers.
• Reinforces education provided by members medical providers related to the management of the chronic disease or conditions identified; helps educate clients about conditions, risk of poor follow up in medical care and self care / condition management.
• Works closely with the outreach team to discuss clients' progress, personal and systemic barriers and issues of health equity. Participates in design of follow up plans and strategies for outreach and engagement of members.
• Assists with client navigation of health system, including accompaniment & advocacy with issues of access, appointments and other member needs.
• Prepares detailed, accurate and timely case notes and utilizes in house platform as required to note client progress and updates and relevant information.
• Works collaboratively with team members to provide outreach for and engage hard to reach or lost to follow up members with overdue screenings or upcoming appointments and / or who have missed treatment appointments.

For Select Health :

For CMO :

For Wellness Program :

Qualifications

Licenses and Certifications :

Peer navigation or CHOW training preferred

Education :

High School Diploma or equivalent required

Associate's Degree In human services or related field or equivalent experience preferred

Work Experience :

Minimum of one year experience in care management, community health, social service, or medical practice preferred

Experience in working with underserved and underresourced communities including communities of color required

Lived experience preferred

Experience in working with individuals with substance use and mental health issues preferred

Experience in working with members of the LGBT community preferred

Basic computer skills required

Empathetic, non-judgemental communication style required

Effective oral / written / interpersonal communication skills required

Bilingual skills as determined by operational needs preferred

Pay Range

USD $19.18 - USD $23.99 / Hr.

About Us

VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24 / 7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.