Insurance Services Specialist

Job Description

Location : Orion Building -6630 Orion DriveFort Myers FL 33912

Department : Outpatient Insurance Services (OIS)

Work Type : Full Time

Shift : Shift 1 / 8 : 00 : 00 AM to 4 : 30 : 00 PM

Minimum to Midpoint Pay Rate : $16.49 - $20.16 / hour

Summary

🌴 Insurance Services Specialist Full-Time (On-Site Call Center Role)

📍 Fort Myers, FL Near Gulf Coast Medical Center

🕗 MondayFriday | 8 : 00 AM4 : 30 PM

Calling all skilled Insurance pros across Southwest Florida. If your superpowers include insurance verification, prior authorizations, and financial screening, Lee Health wants you on our behind-the-scenes hero squad.

This role keeps you off the frontlines of patient care while placing you squarely at the heart of reimbursement success. You will work in our centralized call center verifying coverage, securing authorizations, and ensuring patients can access their care without delay.

🎯 What Youll Do

Master high-volume inbound and outbound calls with confidence

Verify insurance benefits and obtain authorizations with speed and accuracy

Complete financial screenings using Epic and other key systems

Interpret insurance guidelines and medical documentation

Support revenue cycle excellence through top-tier detail focus

What Makes You a Match

Located in Southwest Florida and able to work on-site

Insurance, financial counseling, or medical office experience required

High school diploma or equivalent

Familiarity with Epic EMR a plus

Strong communication skills, phone presence, and computer savvy

A knack for organization, multitasking, and analytical thinking

💙 Why Youll Love It Here

You help patients access care. You protect reimbursement. You strengthen one of the most respected health systems in SWFL. Your work keeps everything moving

As the first point of access for Lee Health patients, this position completes and assists with Insurance Verification, authorizations, and financial screening to secure maximum reimbursement for the Lee Health System. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication that occurs telephonically. Requires extensive computer knowledge and analytical experience to navigate and interpret the information provided by a multitude of entities. Requires prioritization, detail orientation, organized, flexible while working within high volume work queues. This job requires the ability to understand medical terminology pertinent to obtaining the authorizations needed for services.

Requirements Educational Requirements Degree / Diploma Obtained Program of Study Required /

Preferred and / or High School Diploma or EquivalentRequired

Experience Requirements Minimum Years Required Area of Experience Required /

Preferred and / or Less than 1 Year

Clerical / Administrative

Healthcare Insurance

Epic EMR System

Customer ServiceRequired

Required

Preferred

Preferredand

and

and

State of Florida Licensure Requirements Licenses Required /

Preferred and / or Not Required

Certifications / Registration Requirements Certificates / Registrations Required /

Preferred and / or

Not required

Other Requirements

Requires excellent communication and interpersonal skills, IT / computer proficient, basic math skills, knowledge of insurance verification and medical billing helpful.

US : FL : Fort Myers