Moder - Client Success Manager, Title & Closing

Our client, a Tech forward Outsourcing Company, is seeking a remote Client Success Manager for Title and Closing to join their growing team.

The Client Success Manager will lead the client facing team and must have a strong background in title insurance and real estate closings.

Must possess exceptional leadership skills, extensive knowledge of title regulations, and a proven track record of building and maintaining client relationships.

Job Requirements :

• Provide guidance and support to staff members, including training, mentoring, and performance evaluations.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Oversee the title insurance process from start to finish, including conducting title searches, preparing commitments and policies, and closings processes.
• Develop and implement strategies to expand the division's client base and increase revenue opportunities.
• Stay current on industry trends, regulations, and best practices to ensure compliance and mitigate risk.
• Collaborate with stakeholders to facilitate smooth and successful real estate transactions.
• Maintain accurate records and documentation of all transactions in accordance with client, company, and regulatory requirements.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

• Performs other related duties as assigned. Qualifications :
• Bachelor's degree in business administration, finance, or a related field or equivalent experience.
• Minimum of 10 years of experience in the title insurance industry; experience in default services a plus.
• Proven leadership experience, with the ability to motivate and inspire a team to achieve goals and objectives.
• Strong understanding of title insurance regulations, guidelines, and industry standards.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders at all levels.
• Detail-oriented with a high level of accuracy in reviewing and analyzing title documents and closing paperwork.
21 days ago