IT Technical Writer (Systems Analyst)

Job Description : Responsibilities :

Responsibilities :

• Create and update job aids, templates, forms, flow diagrams, and presentation decks on the subject of technology project management and the methodologies employed by the client.
• Consult with other members of the PMO and subject matter experts within the organization to develop content for documentation and training programs.
• Work with the Project team members and business stakeholders to understand business processes and pain points.
• Develop expertise in the customers’ business applications.
• Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical, or blended approach for resolution.
• Diagram current processes and proposed modifications using process flows, context diagrams, and data flow diagrams.
• Client and document requirements and user stories with a focus on improving both business and technical processing.
• Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff.
• Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications.
• Identify and group related user stories into Themes, document the dependencies and associated business processes.
• Assist the Product Owner in maintaining the product backlog.
• Create conceptual prototypes and mock-ups.
• Propose alternative solutions that balance cost and benefit, and adequately test a solution’s feasibility for business and technical compatibility.
• Collaborate with staff, vendors, consultants, and contractors as they are engaged in tasks to formulate, detail, and test potential and implemented solutions.
• Perform Quality Analyst functions such as defining test objectives, test plans, and test cases, and executing test cases (including regression testing).
• Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers / Scrum Masters are informed of the progress.

Knowledge Skills and Abilities :

• Strong background in technology project management.
• Strong experience in creating written documentation including updated job aids, templates, forms, flow diagrams, and presentation decks.
• Strong written and verbal communication skills.
• Strong analytical, organizational, and decision-making skills.
• Exceptional interpersonal skills for collaborating.
• Ability to plan in a rapidly changing environment and to provide guidance for changes as required.
• Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly, succinctly communicate complex issues to multiple audiences.
• Exceptional knowledge of both Agile and Waterfall project management principles and practices.

Qualification :

• The candidate should have 10 years of overall IT experience with an emphasis on technology project management.
• The candidate must have a minimum of 2 years of experience creating procedure documentation such as job aids, templates, forms, flow diagrams, and presentation decks.
• The candidate must be proficient in written communication tools such as Word, Excel, PowerPoint, and Visio.
• 5+ years of experience as an Agile Business Analyst; strong understanding of Scrum concepts and methodology.
• Experience with networking projects.
• Experience organizing and maintaining Product and Sprint backlogs.
• Experience translating client and product strategy requirements into application requirements and user stories.
• Proficient with defining acceptance criteria and managing the acceptance process with the development.
• Experience with large, multi-module systems.
• Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).
• Experience with Application Lifecycle Management (ALM).
• The candidate must have exceptional written and oral communication skills and have the proven ability to work well with a diverse set of peers and customers.

Preferred :

• CBAP and CSPO Certification.
• Experience using Team Foundation Server for agile software development and work item tracking.
• Experience with automated testing tools such as Test Complete.
30+ days ago