Technical Support Associate

Overview

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential.

As a Technical Support Associate, you'll be at the forefront of the Gong customer experience and create #ravingfans by providing an exceptional and consultative support experience for our customers. Support Associates are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. This is a hybrid role with 3 days per week in our Lehi, UT office.

Responsibilities

• Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals.
• Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
• Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
• Represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
• Contribute to creating resources—like documentation, training materials, or process guides—that help both customers and teammates succeed.

Qualifications

Perks & Benefits

This is an hourly role with a salary range of $64,000–$68,000 USD. Compensation is based on factors including skills, qualifications, experience, and location. Gong uses a location-based compensation structure, and total compensation may include incentive pay, bonus, equity, and benefits. Some sales programs offer potential to exceed targets.

Important We are committed to a safe and legitimate recruiting process. Gong will communicate from the @gong.io domain. Be cautious of outreach from other sources.

Equal Opportunity Employer Gong is an equal-opportunity employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, or any other basis protected by applicable law.

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