PSS TEAM LEADER - RADIOLOGY - FULL TIME

Radiology Patient Service Specialist Team Leader

The Radiology Patient Service Specialist (RPSS) Team Leader must possess excellent customer service skills as they will work directly with the Radiology PSS teams. They will manage and monitor staff performance, promote teamwork and training, and maintain protocols. The RPSS Team Leader must demonstrate mastery in all PSS duties to facilitate appointment scheduling and patient service desk at all radiology locations. The RPSS Team Leader will provide clerical support to the PSS teams and the Radiology leads as appropriate and needed. They will ensure that PSS teams greet visitors to the Clinic and provide general directions to and within our facilities. They will ensure that the PSS teams interact in an affirmative demeanor to our patients, visitors, and co-workers alike. The RPSS team lead is expected to encourage the PSS teams to always display a positive and professional image to elicit a favorable lasting impression.

Essential Functions : Aiding Radiology leads and Oversee Radiology PSS teams :

• Maintaining open communication with Radiology Leads, PSS teams, and the management team, acting as a liaison to provide high-level patient satisfaction and customer service.
• Makes recommendations for improvement or streamline of processes.
• Facilitate special projects and implementation of new processes.
• Collect, compile, and analyze data for reports (i.e. performance reports, audits).
• Providing training to Radiology PSS teams; continually observing skill levels to ensure adequate cross training. Create and implement shared work assignments, adjusting as necessary based on work volume.
• Observe Radiology desk and monitor wait times; assist with staffing / provide coverage to site PSS staff.
• Perform Radiology PSS Staff reviews.
• Monitor phone activities and attend conferences and meetings as assigned.

Ensures Radiology PSS teams are properly arriving, scheduling, and cancelling appointments / billing and payment collections :

Miscellaneous Duties :

Supervisory Responsibility :

Radiology Patient Service Specialist Staff

Work Environment and Physical Demands :

Travel : Travel to different Clinic locations for staff meetings or training sessions.

Requirements :

Required Education and Experience : High School graduate or GED equivalent. All related education and experience must be within the last five (5) years.

Must possess advanced medical terminology and / or knowledge in the medical field.

Must have a minimum of 1 years' experience in medical appointment scheduling position to include insurance verification. Must have a minimum of 1 years' experience of customer service.

Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change)

Preferred Education and Experience : Prefer advanced understanding of medical, insurance and legal terminology, 2+ years customer service experience in related field, 2+ years' experience in medical appointment scheduling to include insurance verification, and 2+ year experience in billing / payment processing.

Additional Eligibility Qualifications :