Head Housekeeper

Job Description

Job Description

General Job Description

The Head Housekeeping manages all facets of the Housekeeping Department, ensuring that our associates achieve high levels of guest service and satisfaction, to include guest accommodations, laundry, and public areas and work areas.  He or she is responsible for providing training to departmental associates and enforcing all company policies, procedures and brand standards as established.

Education and Experience

• Ability to maintain records and communicate effectively with members of other hotel departments.
• Must have the ability to professionally represent the hotel and deal positively with the public.
• Ability to order and receive supplies and maintain adequate inventory levels.

Duties and Responsibilities

Manages according to established company procedures.

Compiles and reports accurate accommodation status to Front Office.

Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

Maintains security of keys.

Monitors payroll and control costs, remaining within budget.

Ensures completion orientation checklists, training guides and all training documentation.

Records and processes all incident reports as needed.

Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards

Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.

Ensures quality services are rendered in meeting guests’ needs that good guest relations are enhanced.

Works with other department heads to resolve guest complaints.

Maintains departmental communication through the effective use of staff meetings, logbooks and bulletin boards.

Provide the highest quality of service to the customer at all times

Attend department meetings

Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook