Center Manager

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary :

The Center Manger (CM) is a vital leader at ArchWell Health. CMs are responsible for all operations within a single clinic, ensuring all clinical and administrative operations are effectively executed. Center Managers are expected to supervise clinical and non-clinical staff, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner.

The Center Manager will be responsible for practice profitability, revenue goals and other metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.

Duties / Responsibilities :

• Supervise, coach, and mentor a multi-disciplinary team of 10+, building a culture of operational excellence, customer service, and teamwork
• In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
• Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems
• Serve as an ambassador in the local community to build relationships with other healthcare providers, social / community organizations, and marketing partners
• Create a positive and productive work environment to attract and retain staff, providers and members
• Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member / employee confidentiality
• Conducts regular staff meetings to gather feedback, develop best practices, and develops teamwork
• Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth
• Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities
• Accountable for the needs of the center, as well as, its physicians, clinicians, and care teams for high-quality member care

Required Skills / Abilities :

Education and Experience :

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.