Talent.com
Access Center Operations Manager
Access Center Operations ManagerPinnacle Treatment Centers, Inc. • Mount Laurel, NJ, US
Access Center Operations Manager

Access Center Operations Manager

Pinnacle Treatment Centers, Inc. • Mount Laurel, NJ, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Operations Manager, Access Center

We offer competitive salaries, a full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As the Operations Manager, you will support Access Center operations efforts in a variety of initiatives for Pinnacle Treatment Centers. You will be responsible for leading supervisory teams of Care Coordinators, ensuring timely access to care and adherence to company and department policies and procedures. The role will also support the Director of Operations Director with other department leadership to create, maintain, and improve department processes and practices.

Requirements :

  • Bachelor’s degree in business administration or management or the equivalent in working experience.
  • Five (5) years of relevant admissions and community relations management experience.
  • Prior experience within healthcare access center operations, preferably in patient access or revenue cycle management
  • Valid driver’s license in good standing
  • Ability to travel up to 10% as needed

Preferred

  • Master’s degree
  • Experience of the treatment industry
  • Ability to coach teams in a group setting
  • Responsibilities :

  • Provide leadership, coaching, training, and development to Care Coordinator teammates.
  • Perform quality assurance assessments and monitor teammate key performance indicators (KPI’s).
  • Assist in managing schedules and shifts for 24x7 Access Center.
  • Conduct report audits for report integrity, ensuring compliance and accuracy.
  • Receive and process inbound inquiries from phone, email, and chat.
  • Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
  • Execute all required Care Coordinator tasks as needed.
  • Communicate and collaborate with various departments and locations to ensure smooth patient transitions through Pinnacle Treatment Center services.

  • Cultivate and maintain relationships with referral sources to enhance referrals to Pinnacle Treatment Centers, working with business development.
  • Collaborate with Admission Center leadership and locations to assess bed availability and plan for future admissions
  • Act as a contact point in the Director of Operations' absence.
  • Other duties as assigned.
  • Benefits :

  • 18 days PTO (Paid Time Off)
  • 401k with company match
  • Company-sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Discounted tuition and scholarships through Capella University.
  • Join our team. Join our mission.

    Create a job alert for this search

    Operation Manager • Mount Laurel, NJ, US

    Related jobs
    Operations Manager - Flow Center - Logan Township, NJ

    Operations Manager - Flow Center - Logan Township, NJ

    Target • Logan Township, NJ, US
    Full-time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications.In addition to your pay...Show more
    Last updated: 30+ days ago • Promoted
    Storage Administrator

    Storage Administrator

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Senior Specialist, IT Infrastructure.Key Responsibilities Administer, configure, and support enterprise storage platforms and SAN fabrics Perform routine storage provi...Show more
    Last updated: 1 day ago
    IT Infrastructure Manager

    IT Infrastructure Manager

    almo.com Corp • Philadelphia, PA, US
    Full-time
    We are seeking an experienced IT Infrastructure Manager to lead and oversee DCC Technology North America's hybrid infrastructure environment, supporting 150+ servers across the U.This role ensures ...Show more
    Last updated: 6 days ago • Promoted
    Ops Supervisor - Station

    Ops Supervisor - Station

    FedEx • Trenton, NJ, US
    Full-time +1
    High school diploma or GED required; Bachelor's degree preferred.In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree.S...Show more
    Last updated: 30+ days ago • Promoted
    Operations Admin I

    Operations Admin I

    FedEx • Dayton, NJ, US
    Part-time
    Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service...Show more
    Last updated: 30+ days ago • Promoted
    Sr Operations Admin

    Sr Operations Admin

    FedEx • Barrington, NJ, US
    Part-time
    High School Diploma or GED required.Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.Knowl...Show more
    Last updated: 4 days ago • Promoted
    Ops Supervisor - Station

    Ops Supervisor - Station

    New Jersey Staffing • Trenton, NJ, US
    Part-time
    Minimum Education : High school diploma or GED required; Bachelor's degree preferred.In lieu of experience, a certification program or Associate's Degree in a related area or 2+ years of college cou...Show more
    Last updated: 5 days ago • Promoted
    Operations (Ops) Team Lead

    Operations (Ops) Team Lead

    TSMG • Philadelphia, PA, US
    Full-time
    The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Manage tea...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Network Expansion

    Senior Manager, Network Expansion

    Comcast • Philadelphia, PA, US
    Full-time
    Responsible for assisting and coordinating plans with senior level management and conducting public relations programs designed to create and maintain a favorable public image for the company.Plans...Show more
    Last updated: 3 days ago • Promoted
    Operations Administration - Operations Associate I

    Operations Administration - Operations Associate I

    Lincoln Investment Planning • Fort Washington, PA, US
    Full-time
    Use critical thinking and follow clear and concise processes to ensure that all paperwork / checks in and out of the organization are secure, accounted for, accurate, and in the correct location / queu...Show more
    Last updated: 30+ days ago • Promoted
    Manager of Operations Support

    Manager of Operations Support

    LSG Sky Chefs • Philadelphia, PA, United States
    Full-time
    LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in...Show more
    Last updated: 27 days ago • Promoted
    Data Center Resiliency Manager

    Data Center Resiliency Manager

    Sunrise Systems • Trenton, New Jersey, United States
    Temporary
    Quick Apply
    Data Center Resiliency Manager.Duration : 06-month contract (possible extension based on work performance).Experience of data center operations management or disaster recovery program management.Dem...Show more
    Last updated: 30+ days ago
    Transaction Management Ops Representative

    Transaction Management Ops Representative

    Canon Recruiting Group • Pennington, NJ, US
    Full-time
    Transaction Management Ops Representative.Pennington, NJ or Jacksonville, FL.This is an on-site / hybrid role.You will be expected to be on-site 100% of the time through training.Once you are up to s...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor Data Center

    Supervisor Data Center

    Crown Castle • Philadelphia, PA, US
    Full-time
    For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling ea...Show more
    Last updated: 30+ days ago • Promoted
    Support Desk Manager

    Support Desk Manager

    VirtualVocations • Hamilton, New Jersey, United States
    Full-time
    A company is looking for a Support Desk Manager to oversee Support Desk operations and enhance service quality.Key Responsibilities Lead and develop a team of Support Desk Analysts to ensure effi...Show more
    Last updated: 7 days ago
    IT Service Desk Manager

    IT Service Desk Manager

    Allan Myers • Worcester, PA, US
    Full-time
    The IT Service Desk Manager is responsible for overseeing the day-to-day operations of the IT Service Desk, ensuring the delivery of high-quality technical support and customer service to end users...Show more
    Last updated: 30+ days ago • Promoted
    SAN Storage Administrator

    SAN Storage Administrator

    Unisys Corporation • Blue Bell, PA, United States
    Full-time
    What success looks like in this role : .Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage. .Deliver second and / or third level remote support...Show more
    Last updated: 30+ days ago • Promoted
    Transaction Management Ops Team Lead

    Transaction Management Ops Team Lead

    Bank of America • Pennington, NJ, US
    Full-time
    Bank Of America Operations Manager.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible ...Show more
    Last updated: 11 days ago • Promoted