Salesforce FSM Resource (Field service management)Soft source inc • Washington, DC, United States
Salesforce FSM Resource (Field service management)
Soft source inc • Washington, DC, United States
7 days ago
Job type
- Full-time
- Quick Apply
Job description5+ years of experience in Salesforce consulting or administration, with at least 2-3 years focused on Field Service Management. Salesforce certifications such as Field Service Consultant, Administrator, or Platform App Builder. Strong understanding of FSM components : Territory planning, Scheduling Policies, Optimization techniques, Service Appointments with multi-modality and Mobile App. Experience with declarative tools (Flows, Process Builder) and basic Apex / Lightning components. Ability to guide other developers with their technical tasks Excellent communication and stakeholder management skills. Ability to work independently and in cross-functional teams. Experience in healthcare industry Familiarity with Salesforce Maps, Einstein Analytics, or AI-driven scheduling. Knowledge of integration tools like MuleSoft, REST / SOAP APIs. Agile / Scrum project experience.
Key Responsibilities :
- Lead end-to-end implementation of Salesforce Field Service Management solutions.
- Collaborate with stakeholders to gather requirements and design FSM workflows, service territories, work orders, and mobile workforce management.
- Configure and customize Salesforce FSM features including territory management, scheduling policies, dispatcher console, service appointments, and mobile app.
- Integrate FSM with other Service Cloud and third-party systems including MuleSoft.
- Develop and maintain documentation including solution design, configuration guides, and training materials.
- Provide post-implementation support and continuous improvement recommendations.
Required Qualifications :
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Management • Washington, DC, United States
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