Salesforce Release Manager

Role : Salesforce Release Manager

Location : Baltimore, Maryland

Responsibilities

Develop solutions using Salesforce platform

Build and run custom demonstrations and deliver Proof of Concepts (POC) using Salesforce

Ensure the Salesforce.com technical design aligns to overall enterprise architecture and scales well

Develop and author technical business solutions, product presentations, and demonstrations

Work in cross-functional teams with a solution-focused mindset.

Adherence to client DevOps and change management process, including Attendance at daily scrum meetings.

Documentation of processes, errors, and changes.

Evaluation and installation of new Salesforce releases, including training and support.

Maintenance of Service Cloud, including case management and omni-channel.

Management of Salesforce roles, profiles, sharing rules, advanced flows, and groups.

Development of Advanced Flow based automation including Screen flows, auto launched Flows, and Omni-Channel flows.

Optimization of Salesforce systems and products.

Performance of database maintenance tasks and diagnostic tests.

Workforce planning management and direction provided by the client team.

The Sr. Salesforce resources routine eight (8) hour work schedule shall accommodate client's normal business operating hours of 8 : 00 am to 6 : 00 pm ET

Participation in 15-day clients Sprints with 2 days for planning, retrospective, and buffer time, and 13 working days to complete tasks.

Complete 2 points per day per developer during sprints to track progress.

Requirements

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or related field (preferred)

3 5 years of experience in Salesforce release management, ideally across multiple Salesforce orgs

3 5 years of experience as a Salesforce Administrator or Developer

Hands-on experience with CI / CD pipeline management, preferably with Copado or similar tools

Practical experience with Salesforce deployments (change sets, ANT migration, Salesforce DX)

Familiarity with SDLC and Agile methodologies (sprints, scrums, backlog management)

Solid understanding of Salesforce best practices and functionality

Required Qualifications

Salesforce Certified Administrator

Copado Fundamentals I certification (Fundamentals II preferred)

Preferred Qualifications

Salesforce Platform App Builder or Developer certification

Experience with project management tools (e.g., Jira, Trello, ADO)

Strong troubleshooting and problem-solving skills during release cycles

Knowledge, Skills & Abilities

Working knowledge of Salesforce architecture (sandboxes, production, metadata management)

Experience with release automation and version control (Copado, Git, Jenkins, Bitbucket, SFDX)

Ability to manage competing priorities and deadlines with attention to detail

Strong collaboration and communication skills for cross-functional teamwork

Proactive, organized, and committed to continuous improvement in release processes