Director of Hotel Property Management

Property Management Director

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Responsibilities

• Develop and execute the property management strategy in alignment with the company's goals and brand standards.
• Collaborate with Asset Management, Revenue Management, Sales, Marketing, Finance, and Engineering to optimize portfolio performance.
• Ensure consistent delivery of high-quality guest experiences across all properties.
• Standardize operating procedures (SOPs) and service standards; monitor adherence and implement improvements.
• Oversee daily operations and property managers to maintain service levels, cleanliness, maintenance, and safety.
• Develop and manage the portfolio's annual operating budget, forecasting, and capital plans.
• Monitor P&L performance by property; implement action plans to close gaps and maximize revenue.
• Review capital expenditure requests and ensure ROI, lifecycle planning, and asset preservation.
• Collaborate with Revenue Management and Sales to optimize ADR, occupancy, RevPAR, and market share.
• Drive upsell strategies, loyalty program integration, and partnership opportunities to boost ancillary revenue.
• Analyze market trends, competitor activity, and guest feedback to inform pricing and marketing strategies.
• Ensure compliance with brand standards, franchise or management agreements, and local regulations.
• Manage property condition assessments, capital projects, and warranty issues.
• Promote employee engagement, recognition, and a safe work environment.
• Monitor guest satisfaction metrics (e.g., NPS, Guest Satisfaction Scores) and implement service recovery processes.
• Lead internal audits, mystery shops, and property visits to ensure consistent quality.
• Drive the adoption of property management systems (PMS), centralized reporting, and data analytics.
• Prepare and present regular performance reviews and strategic updates to leadership.

Competencies and Behavioral Skills

Qualifications

Working Conditions

Position Information

Work Shift : Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!