SVP & Chief Customer Officer, Agentforce Sales

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category : Product

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Summary

The CCO, Agentforce Sales, will serve as the senior-most customer advocate for the business, responsible for defining and executing the end-to-end customer experience. This executive will :

• Act as the executive sponsor for Agentforce Sales customers - from high-growth startups to the largest global enterprises.
• Partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure customer needs directly inform product strategy and go-to-market execution.
• Represent Agentforce Sales with executive-level customers, boards, analysts, and the broader ecosystem, reinforcing Salesforce as a trusted innovation partner.

This role is ideal for a proven, customer-centric leader who thrives at scale, has a passion for innovation and outcomes, and can elevate customer partnerships to the highest levels.

Key Responsibilities

Customer Advocacy & Success

Customer Success Strategy & Execution

Cross‑Functional Leadership

External Leadership & Thought Partnership

Required Experience & Qualifications

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Compensation & Benefits

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https : / / www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $371,000 to $463,000.

For Washington-based roles, the base salary hiring range for this position is $371,000 to $463,000.

For California-based roles, the base salary hiring range for this position is $371,000 to $463,000.

For Illinois-based roles, the base salary hiring range for this position is $371,000 to $463,000.

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