Head of Operational Risk Assessments and Governance

Head of Operational Risk Assessments and Governance

Full-Time

Boston, MA or Springfield, MA

The Opportunity

MassMutual is seeking a strategic and experienced risk leader to serve as Head of Operational Risk Assessments and Governance. This second line of defense role is responsible for the enterprise-wide oversight and management of process execution risk, and provides independent oversight of operational resilience, which is owned and managed by the first line of defense.

The successful candidate will lead key second line programs including risk and control assessment, non-financial risk appetite, loss event tracking, and post-incident analysis. This role plays a critical part in strengthening operational risk management practices, enhancing transparency, and driving accountability across the organization.

The Team

The Operational Risk team is a collaborative group of experienced risk managers and subject matter experts who oversee key enterprise risks, including third-party, financial reporting, fraud, business resilience, process execution, compliance, and reputation risk. Operating within a unified risk framework, they ensure consistent practices and effective oversight across the organization. Through close partnerships with business units and control functions, the team promotes a strong risk-aware culture, supports strategic decision-making, and enhances organizational resilience.

The Impact

Operational Risk Assessments

• Own and lead the enterprise-wide risk & control assessment program, ensuring consistent and comprehensive identification and assessment of process execution risks.
• Oversee the identification, assessment, and monitoring of process execution risks across business units and corporate functions.
• Collaborate with risk owners, control owners, and enterprise risk partners to ensure internal controls are documented in the enterprise GRC system and are designed to effectively prevent and detect critical process risks.
• Provide independent assessment and support for control design and mitigation strategies.
• Lead the development of scenario analysis, loss event data collection, and root cause analysis processes.
• Ensure risk assessments are comprehensive and actionable, enabling prioritization and mitigation of risks.
• Monitor emerging risks, regulatory developments, and industry trends to inform risk strategy.

Governance & Oversight

Risk Reporting & Communication

Leadership & Culture

The Minimum Qualifications

The Ideal Qualifications

#LI-LC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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