Talent.com
Bilingual (French) Customer Account Specialist
Bilingual (French) Customer Account SpecialistMichelin North America • Greenville, SC, United States
Bilingual (French) Customer Account Specialist

Bilingual (French) Customer Account Specialist

Michelin North America • Greenville, SC, United States
1 day ago
Job type
  • Full-time
Job description

Bilingual (French) Customer Account Specialist

Michelin is hiring!

THE OPPORTUNITY

Michelin has an immediate opening in Greenville, SC for a bilingual French / English Customer Account Specialist who will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and managing customer requests. The ideal candidate will possess strong analytical capabilities and a proven track record in accounts receivable operations.

Michelin's purpose is to support everyone's right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need phenomenal candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by you should consider joining us, the Worldwide leader in Tires!

This opportunity is at our North American Corporate Headquarters in Greenville, S.C. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and improve our local upstate communities. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose.

WHAT YOU WILL DO :

Short-term forecasting :

  • Captures customers short-term forecast requirements
  • Proposes short-term sales forecasts, based on the analysis of customer elements
  • Alerts the relevant partners of major variations in requirements / forecasts.

Manage Order & delivery :

  • Captures, records and commits customer orders according to customer needs, agreement and defined service level
  • Proposes product alternatives in case of phase-out or shortage
  • Coordinates and optimizes the deliveries in accordance with customer / partner requirements
  • Manages the advanced stocks :

  • Has the quantities required delivered in shipping facility to secure on-time supply to the customer
  • Detects stock variance and implement corrective actions
  • Organize transport :

  • Handle journey tracking
  • Prepare the relevant documents, including necessary documents for the invoicing and customs operations to proceed correctly
  • Monitor Execution :

  • Manually plans the non-automated orders / loads issued, in accordance with customer commitments
  • Handles customer orders portfolio and monitors execution
  • Liaise with the relevant partners to ensure on-time deliveries and service commitment
  • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
  • Applies corrective actions in the relevant applications
  • Informs and follows up with customers
  • Manage Request :

  • Captures all customer's requests & claims (physical, value, quality)
  • Analyses and provides issue resolution or appropriate answer, including
  • Handling non -invoicing alerts or invoicing rejections
  • Reconciling customer disputes associated with claims and past due reconciliation
  • Contacts, follows up and closes the loop with customer
  • Performs root cause analysis and implements corrective actions to eliminate reoccurrences.
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions
  • Apply and improve work methods :

  • Applies standards and procedures set by the entity
  • Contributes to continuous improvement to enhance work methods and customer satisfaction
  • WHAT YOU WILL BRING :

  • Contributes to continuous improvement to enhance work methods and customer satisfaction
  • 4 years degree or equivalent experience
  • Previous customer service, accounts receivable, supply chain, or logistics experience is a plus

  • Excellent interpersonal skills (written, verbal, presentation) with a proven track record to build meaningful relationships with customers and partners with a servant leadership mentality
  • Ability to discern varying customer and internal partner priorities to make quick, good decisions
  • Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate / reduce the risk of the problem happening again.
  • Proven analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts
  • Willingness to work in a hybrid, in-office schedule
  • Join Us!

    If you're looking for a dynamic work environment where you can make a difference, we invite you to apply!

    #LI-HIRINGMICHELIN

    Inspire Motion for Life : Apply Today!

    As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

    MICHELIN tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

    Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include : skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

    Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included , support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

    Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com .

    This position is not available for immigration sponsorship.

    Get in the driver's seat and be on your way to a meaningful professional journey!

    Create a job alert for this search

    Customer Account Specialist • Greenville, SC, United States

    Related jobs
    Bilingual (French) Customer Account Specialist

    Bilingual (French) Customer Account Specialist

    Michelin North America • Greenville, SC, United States
    Full-time
    Bilingual (French) Customer Account Specialist.Michelin has an immediate opening in Greenville, SC for a bilingual French / English Customer Account Specialist who will be responsible for managing th...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative, Physican Practice (Pardee Cardiology Brevard)

    Customer Service Representative, Physican Practice (Pardee Cardiology Brevard)

    UNC Health Care • Brevard, NC, United States
    Full-time
    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Customer Service Representative per...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Forest City, North Carolina
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Robert Half • Brevard, NC, US
    Permanent
    We are looking for a dedicated Customer Service Representative to join our team in Brevard, North Carolina.This Contract-to-permanent position offers an exciting opportunity to provide exceptional ...Show more
    Last updated: 8 days ago • Promoted
    Bilingual (French) Customer Account Specialist

    Bilingual (French) Customer Account Specialist

    Michelin • Greenville, SC, US
    Full-time
    Bilingual (French) Customer Account Specialist.Michelin is hiring! The opportunity Michelin has an immediate opening in Greenville, SC for a bilingual French / English Customer Account Specialist who...Show more
    Last updated: 30+ days ago • Promoted
    Customer Accounts Advisor

    Customer Accounts Advisor

    Aarons • Greenville, SC, United States
    Full-time
    Customer Accounts Advisor The salary range for this role is $13.This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Advisors serve as coaches to our cus...Show more
    Last updated: 9 days ago • Promoted
    Airport Customer Service Agent

    Airport Customer Service Agent

    Unifi • Arden, NC, US
    Full-time
    Airport Customer Service Agent Pt (Delta) - Avl.Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service...Show more
    Last updated: 28 days ago • Promoted
    Bilingual Customer Support Associate

    Bilingual Customer Support Associate

    Techtronic Industries - TTI • Anderson, SC, US
    Full-time
    Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform f...Show more
    Last updated: 7 days ago • Promoted
    BILINGUAL SALES CONSULTANT

    BILINGUAL SALES CONSULTANT

    Norsan • Greenville, SC, US
    Full-time
    Be among the first 25 applicants.At Norsan Media, we are more than just a media company, we are a trusted voice in the Latino community. We deliver impactful experiences through radio, print, digita...Show more
    Last updated: 18 hours ago • Promoted • New!
    Bilingual Account Development Executive in Greenville, South Carolina

    Bilingual Account Development Executive in Greenville, South Carolina

    Western Union • Greenville, SC, United States
    Full-time
    Account Development Executive - Bilingual (English / Spanish) - Greenville, SC.Does playing a role in business growth with existing accounts sound exciting to you? Would you like to work for a global...Show more
    Last updated: 30+ days ago • Promoted
    Business Account Executive

    Business Account Executive

    Vyve Broadband • Spindale, NC, US
    Full-time
    Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states.A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of ...Show more
    Last updated: 30+ days ago • Promoted
    Licensed Customer Service Representative -Charlotte, NC (Ballantyne)

    Licensed Customer Service Representative -Charlotte, NC (Ballantyne)

    The Auto Club Group • Harris, NC, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Cl...Show more
    Last updated: 7 days ago • Promoted
    Flexible Online Opportunity - Discover & Review Work-from-Home Gigs

    Flexible Online Opportunity - Discover & Review Work-from-Home Gigs

    Finance Buzz • Enoree, South Carolina, US
    Remote
    Temporary
    Looking for extra income but not sure where to start? We’re hiring people to explore and review online side hustles listed by FinanceBuzz. No experience needed – just a willingness to try out differ...Show more
    Last updated: 30+ days ago • Promoted
    Flexible Work From Home - Supplement Your Income

    Flexible Work From Home - Supplement Your Income

    Finance Buzz • Marietta, South Carolina, US
    Remote
    Temporary
    We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Find out m...Show more
    Last updated: 6 days ago • Promoted
    Client Account Manager

    Client Account Manager

    Find Great People | FGP • Greenville, SC, United States
    Full-time
    This company is seeking an organized and detail-oriented.This role focuses on managing client relationships and executing all aspects of direct mail projects, ensuring they are completed accurately...Show more
    Last updated: 9 days ago • Promoted
    Licensed Insurance Agent

    Licensed Insurance Agent

    HealthMarkets Insurance Agency • Pickens, SC, US
    Full-time
    HealthMarkets Overview Job Description : .If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent licensed insura...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Specialist

    Customer Success Specialist

    Revolution Consulting Group • Greenville, SC, US
    Full-time
    Revolution Consulting Group, a B2B marketing company, is seeking a Customer Success Specialist to represent AT&T in businesses across Greenville. We are deeply committed to the consistent delivery o...Show more
    Last updated: 2 days ago • Promoted
    Account Specialist, Equipped For Life, Full Time, Days

    Account Specialist, Equipped For Life, Full Time, Days

    Prisma Health • Greenville, SC, United States
    Full-time
    Performs a variety of duties as assigned to support and facilitate the maintenance of accurate and efficient business operations for Equipped For Life. Provides direct customer service, accounts sup...Show more
    Last updated: 30+ days ago • Promoted
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance Buzz • Bostic, North Carolina, US
    Remote
    Temporary
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Preferred - Assessment Counselor I

    Bilingual Preferred - Assessment Counselor I

    The Phoenix Center • Cleveland, SC, US
    Full-time
    Bilingual Preferred - Assessment Counselor I.Be among the first 25 applicants.Under the supervision of the Client Navigator Coordinator, this position provides clinical and administrative coordinat...Show more
    Last updated: 18 hours ago • Promoted • New!