Service Desk Technician

Aequor Technologies manages the Help Desk for a major client, We seek a Service Desk Technical Analyst to join our team, with the following Skill set : Strong teamwork skills. Ability to effectively communicate, both orally and written. Provide 100% phone and email support to all users who contact the Service Desk via Phone or E-Mail. Ability to multitask; answering service requests by phone, e-mail, and at times in person. Working knowledge of Call Tracking / KnowleAequor Technologies manages the Service Desk for a major client, We seek a Service Desk Technical Analyst to join our team, with the following

Skill set :

• Strong teamwork skills.
• Ability to effectively communicate, both orally and written.
• Provide 100% phone and email support to all users who contact the Service Desk via Phone or E-Mail.
• Ability to multitask; answering service requests by phone, e-mail, and at times in person.
• Working knowledge of Call Tracking / Knowledge Warehouse systems.
• Entering Service Requests into the call tracking system Ability to conform to standard entry ticket entry processes regarding the incident management system.
• Quick to learn and adaptable to new environments- fast paced environment

Requirements :