Temporary Help Desk Support Technician

Job Title : Temporary Help Desk Support Technician

Business Unit : Helpdesk, Training and Application Support, Report Writing

Department : IT

Reports to : IT Director

FLSA : Non- Exempt

Classification : Temporary Full-Time (35 hours per week)

Grade : 8

Salary Range : $ 27 per hour

Disclaimer :

• This position is on a temporary basis for 90 days, with the ability to be extended to 180 days

SUMMARY OVERVIEW

We are seeking a customer-focused IT Helpdesk Application Support Specialist to join our team. This role is ideal for someone who maintains a high level of customer support and thrives on solving problems, enjoys helping people, and can translate technical issues into easy-to-understand solutions. You will be the first point of contact for employees who experience technical issues with our business applications, ensuring a seamless and positive support experience.

ESSENTIAL FUNCTIONS

Essential Job functions : Duties ____1___ through ___11____are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions .

Communicate clearly and patiently with users of varying technical knowledge.

COMPETENCIES

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

POSITION TYPE / EXPECTED HOURS OF WORK

This is a temporary full-time position, Monday-Friday, 9 : 00 AM – 5 : 00 PM.

TRAVEL

This position requires minimal travel.

REQUIRED / PREFERRED EDUCATION AND EXPERIENCE

ADDITIONAL ELIGIBILITY QUALIFICATIONS

None required for this position

WORK AUTHORIZATION / SECURITY CLEARANCE

AAP / EEO STATEMENT

Equal Employment Opportunity / Affirmative Action / Male / Female / Veteran / Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.

Job Posted by ApplicantPro