ACCOUNT CLIENT MANAGER
Talents Partners est spécialisé dans le Recrutement par approche directe et la mise à disposition de consultants RH.
Nous accompagnons nos clients dans l’acquisition de talents de haut niveau, et nos candidats dans la réussite de leurs projets de carrière à travers les meilleures opportunités d’emploi.
Dans le cadre de nos recherches nous recrutons pour notre client un Client Manager.
Le Client Manager pilote et suit l’activité d’un portefeuille de client en s’appuyant sur les équipes du centre du service de Tunis et du Delivery Lead.
Il est responsable de la qualité du service rendu au client, du développement du chiffre d’affaire et à améliorer la rentabilité du compte (via les add-ons, mise en place d’un nouveau module, optimisation de staffing ).
- Activités principales :
- Gérer la communication avec le client.
- Développer une relation de confiance avec le client.
- Gérer la relation commerciale et contractuelle (signature avenant, facturation ).
- Réaliser les objectifs commerciaux : add-ons, évolutions légales, extension de licences.
- Suivi de la rentabilité PnL des clients.
- Préparation des plans de charge, les prévisions de staffing et les prévisions du revenu.
- Assurer le reporting des projets.
- Promouvoir les nouvelles offres de produits / services.
- Qualifier les besoins et les évolutions du client.
- Gérer la priorisation des demandes du client.
- Gérer et alerter sur les risques projets.
- Veiller au respect des délais et des engagements pris vis-à-vis du client.
- Planifier et organiser des réunions de suivi internes et externes.
- Assurer la coordination avec les équipes de Delivery et Customer Support.
- Animer les différents comités contractuels (mensuel et trimestriel).
Profil :
De formation de niveau Bac+5 en informatique ou école d’ingénieurs, vous avez une expérience de 5 ans dans la vente de logiciels d’entreprise / solutions informatiques complexes.
Expérience avérée dans la vente de logiciels d’application métier.
Secteur d’activité Edition progiciels Ressource Humaines
Qualifications requises :
- Le sens de l’organisation
- Le sens de l’écoute
- Reporting et suivi
Disponibilité et sens du service
Excellente communication
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