Customer Care Specialist - HYBRID

Quench USA • King Of Prussia, PA, US

1 day ago

Job type

Full-time

Job description

Customer Care Specialist - HYBRID

Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia, PA or Grapevine, TX area. The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services.

Pay is $20 hourly

Essential Functions

Answer incoming customer calls in a professional and courteous manner
Field customer inquiries via phone or through electronic inquiries
Document and update customer records in the database during and after each call
Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
Meet or exceed all position key performance indicators / metrics (KPI's)
Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
Follow call scripts and guidelines while maintaining a natural and empathetic conversation
Stay updated on company policies, product updates, and trainings
Nice to have : Bilingual (Spanish)

Requirements

Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)

Must be able to exhibit empathy and understanding over the phone and email

Must have a "customer-centric" attitude with an eagerness to provide world-class customer service

Ability to communicate clearly and professionally, both verbally and in written correspondence

Strong attention to detail.

Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.

Process Compliance : Follows all documented processes & department policies to provide customer support

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus

Role Highlights

Career progression opportunities

Hybrid work model : Remote work 2 days a week, In office 3 days a week

Benefits

Medical, Dental, Vision which start day one

401(k) match of 50% up to 6%

15 days PTO and 10 paid Holidays

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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Customer Care Specialist • King Of Prussia, PA, US