Talent Acquisition Coordinator - TAC

Overview

The Talent Acquisition Coordinator (TAC) plays a crucial role in the onboarding of caregivers for Family Resource Home Care. The TAC is responsible for efficiently onboarding a high volume of caregivers, typically ranging from 20 to 40 per week. This role helps ensure caregivers are well-prepared for their orientation and excited for their career with FRHC. Retention begins during the hiring process.

The best-fit candidate will be an efficient learner who retains new information well and adapts quickly to changes in workflow. The TAC manages a multi-step process from accepted offer to post-orientation. Candidates should have experience in onboarding or a similar role that requires meticulous attention to detail, managing a high-volume workload, organizing a spreadsheet that tracks progress / statuses, and experience with multiple software / systems.

Key Responsibilities

• Coordinate and execute the onboarding process for new caregivers, ensuring welcome email, required documentation, background checks, and tasks are completed accurately and on time.
• Provide caregivers with all necessary information and materials to prepare them for their orientation.
• Answer caregiver inquiries and provide support throughout the onboarding process.
• Collaborate closely with recruiters to obtain all required information and documentation from the interviewing process.
• Maintain clear and consistent communication with branches and recruiters to keep them informed about the status of caregiver onboarding.
• Address any issues or challenges in the onboarding process promptly and effectively.
• Provide day-of updates to branch partners regarding onboarding status and those cleared to attend orientation.
• Remain available to branch partners during the day of orientation to answer questions about outstanding onboarding tasks and convert new hires to employees upon arrival to orientation.
• Ensure caregiver files are complete and in compliance with company policies and regulatory requirements.
• Add applicable certifications, evaluation due dates, and licenses to caregiver profiles to ensure accurate compliance reporting.
• Continuously identify opportunities to streamline and improve the caregiver onboarding process and implement enhancements for a smoother experience.

Qualifications & Requirements

What We Offer

The pay range for this position is $19-21 / hr based on experience. This is a full-time, 40 hour / week position that offers full benefits.

Location : Albuquerque, NM (Remote in Central, Mountain or Pacific Time Zones). Family Resource Home Care is an equal opportunity employer.

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