Software Support Specialist

A company is looking for a Software Support Specialist to provide customer support and advocate for customers' needs.

Key Responsibilities :

Identify, resolve, and document customer-reported issues using analytical skills

Research solutions for new problems and notify development of suspected bugs

Create Knowledge Base articles and track issue resolution using call tracking software

Qualifications & Competencies :

Preferred dealership experience

AA degree in a technical field or equivalent experience with 2+ years in technical support

Basic understanding of SQL and relational databases

Strong technical aptitude and analytical skills

Customer-focused mindset with commitment to issue resolution