Professional Services Project Manager

Job Description

Job Description

Professional Services Project Manager

Services Department

Job Description

Position Overview : The Project Manager is responsible for managing and overseeing projects within our Professional Services division. This position will serve as the frontline manager on projects, and he / she must be able to discuss technical and non-technical aspects of projects with managers, technicians, customers, external constituents, and others. Position will have overall responsibility for management, implementation and tracking of short- and long-term service projects. This is a critical point position – acts as liaison to all departments, quick to anticipate issues, solve problems and sets the pace, quality and success of the project.

Working Conditions - Typically works in office environment but will occasionally be on construction job sites with exposure to weather, dirt / dust, high- and low-voltage electrical lines, hazardous construction equipment and materials, and loud noise.

The ideal candidate for this role will be capable of full-cycle project management, behave ethically, communicate effectively, create / innovate, foster teamwork, make decisions, organize, plan and solve problems.

Responsibilities :

Work closely with the Director of Services to manage project execution across departments for all phases : project kick-off, scope and requirements gathering, cost, scheduling (labor and timelines), materials coordination and project risks.

Partner with Sales to respond to RFI / RFQ / RFP - Proactively scope Service delivery required to address customer requirements, assesses customers met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed service

Complete customer sight walks and prepare comprehensive quotes / proposals for Services engagements

Responsible for the daily management of assigned project throughout the entire life cycle of the project.

Coordinate resources to ensure scheduling, procurement of materials, invoicing and any other resources needed for successful implementation.

Coordinate team of technicians to ensure efficiency and completion of projects; track progress and quality of work being performed

Develop strong relationships with customers; effectively communicate relevant project information and timely updates to customers and serve as an intermediary between the company's sales and technical teams.

Collaborate with Sales, Technology and Fulfillment to ensure feasibility of each project and deliverables

Initiate change orders as needed

Keep internal team informed about project status and issues that may impact project status and client relations.

Proactively and steadily address challenges such aspects as scheduling, material availability, special resources required, changes in scope, etc.

Proactively assess processes and department efficiency and recommend and implement improvements to drive results and department success

Works closely with the research and development team of the Company, responsible for ensuring projects are delivered in a timely fashion in accordance with project requirements.

Escalate issues to Director of Professional Services, when necessary.

Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.

Forecast and prepare reports on financial aspects of current and future projects.

Decision making as it relates to the overall quality and execution of the project.

Special related projects and tasks, as needed.

Qualifications :

3-5 years of Project Management experience

College degree in a related field (Business, Construction Management, Electrical Engineering)

Business, IT knowledge and experience working in professional services, technology, engineering and / or construction industry.

Experience working with low voltage.

Experience and ease using MS Office (Word, Excel, PowerPoint), Google Suite, and ERP (NetSuite preferred). Experience with CRM (Salesforce) is preferred.

Excellent project management, planning and problem-solving skills.

Exceptional and proven written and verbal communication skills.

Solid interpersonal skills ability to build rapport with others and a team player.

Highly organized and ability to multi-task while paying attention to details.

Work style thrives in a fast moving, high energy and evolving environment.

Ability to work effectively under pressure (handle stress) and under time constraints.

Flexible and able to adapt quickly to new situations.

Ability to handle multiple (sometimes conflicting) priorities and still meet deadlines.

High customer service focus.

Able to lift at least 50 lbs.; and be able to hear, speak and see within normal ranges (use of corrective devices is allowed).

Ability to travel and possess valid driver’s license and good driving record