Lab Manager - Calibration & Repair

Calibration Service Manager

The Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures technical excellence, regulatory compliance, operational efficiency, and financial performance. The ideal candidate brings strong business and people leadership, experience managing technical assets, and a proactive growth mindset to drive innovation, automation, and continuous improvement. This position plays a key role in production planning, customer satisfaction, lab and revenue growth and improving employees' performance and supporting their career progression.

Responsibilities

Key Responsibilities :

• Oversee Lab Operations : Manage day-to-day calibration activities, ensuring quality, safety, and compliance with Transcat Quality system, ISO / IEC 17025, and other regulatory standards.
• Enhance Customer Satisfaction : Collaborate with customers and Sales to deliver tailored calibration solutions and address service issues with sustainable corrective actions
• Oversee Financials & Strategy : Manage lab budget and P&L contribute to strategic planning, equipment investment, and long-term growth initiatives.
• Lead Production Planning : Develop and execute schedules, allocate resources, and monitor throughput to meet turnaround time and production goals.
• Drive Automation & Process Improvement : Identify, implement, and scale automation and digital tools to boost accuracy, efficiency, and productivity across lab functions.
• Ensure Quality & Compliance : Adhere to a robust quality management system; lead internal audits and continuous improvement efforts to uphold accreditation and safety standards.
• Manage Team Performance : Recruit, train, and develop staff; conduct performance reviews, support cross-training, and foster a culture of accountability and growth.
• Champion Safety & Risk Management : Ensure lab safety protocols are followed and serve as the on-site Facility Safety Officer (FSO).
• Multi-Site Leadership : Provide strategic leadership across multiple locations. Alignment of site-level teams with organizational goals, consistent performance, and a unified culture. Implementation of standardized processes, ensuring compliance and optimizing resource allocation across diverse geographic regions.

Qualifications

Required Qualifications :

Preferred Qualifications :

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.