Knowledge Base AI Specialist

A company is looking for a Knowledge Base / AI Specialist / QA (Tier 0) to develop and optimize an intelligent self-service environment for a secure Department of Defense program.

Key Responsibilities

Design and maintain an AI-powered self-service knowledge base for user issue resolution

Author and update knowledge articles to ensure accuracy and compliance with system updates

Integrate AI models and chatbots with service desk systems for real-time support and training

Required Qualifications

Bachelor's degree in Information Systems, Data Science, or a related technical field

Minimum 5 years of experience in knowledge management or IT service automation

Experience in multi-tier service environments within federal or defense programs

Familiarity with Agile and ITIL frameworks

Active Secret clearance is required