Front Office / Back Office Medical Receptionist

Patient Account Rep / Medical Receptionist

Decatur Hand & Physical Therapy Specialists is a locally owned outpatient clinic offering orthopedic physical therapy, hand therapy, women's health physical therapy, and occupational therapy. We have been operating and serving our community for over 19 years. Our philosophy is to provide the highest quality therapy through personalized care and education. The personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Join our incredible team of talented professionals by applying online today!

Decatur Hand & Physical Therapy Specialists has an immediate opportunity for an energetic, skilled, and customer-focused full-time Patient Account Rep / Medical Receptionist to join our team. This position is responsible for managing insurance verifications, obtaining authorizations, and facilitating timely communication between providers and insurers. Your role will also be critical in our billing and claims department with collections of patient balances, managing denials and assisting the Office Manager with outstanding A / R.

Responsibilities :

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations.
• Follow up with insurance companies on unpaid claims and denials.
• Assist with answering phones and scheduling new patients.
• Provide excellent customer service to patients and healthcare providers.

Qualifications :

Additional Information :

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.