Field EngineerDynamic Edge • Ann Arbor, MI, United States

Field Engineer

Dynamic Edge • Ann Arbor, MI, United States

30+ days ago

Job type

Full-time

Job description

Join to apply for the Field Engineer role at Dynamic Edge

2 weeks ago Be among the first 25 applicants

Join to apply for the Field Engineer role at Dynamic Edge

Get AI-powered advice on this job and more exclusive features.

Dynamic Edge solves computer problems! Since 1999, Dynamic Edge has provided enterprise-scale technology solutions to small and medium businesses. Our clients enjoy 24 x 7 x 365 support and collaborate with our fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers and experienced administrative personnel.

Our Core Values Inform Everything We Do

We are Excellent Communicators
We Enjoy Helping People
We are Tenacious
We Prevent Emergencies by Eliminating Time Bombs
We are Disciplined
We Learn from our Mistakes

Opportunity

We are looking for full-time Field Engineer to join our high-performance team. Your primary objective will be to reply to visit our clients locations and provide friendly, efficient technical support with great attention to detail. You will travel to sites, troubleshoot issues according to documented best practices, solve problems, and escalate tickets to other resources. You will closely collaborate with your teammates and respond to issues by priority and within SLA.

This position will reside in Ann Arbor, MI

Responsibilities

Offer a warm, friendly and professional face to our clients as you visit them onsite

Answer incoming tickets with enthusiasm and offer excellent listening skills

Manage receiving / delivering new hardware, as needed

Follow the documented process for managing tickets, including answering calls, limiting time spent on tickets and escalating appropriately and within SLA

Apply technical skill to a wide variety of issues supporting servers, workstations, networking, wireless access points, LOB software, standard office applications and ISPs

Add detailed notes to every ticket for all time worked and resolutions identified

Earn satisfaction from solving client issues quickly and efficiently

Identify ticket trends and suggest process and documentation improvements

Requirements

2+ years of demonstrated technical support experience, including understanding of :

Windows 10

Windows Server 2016+

Microsoft Office 365

Networking and VPN, including VLANs, packet inspection and routing protocols

Wireless services

Cloud services, such as Azure and AWS

Experience with a professional ticketing system

Excellent communication, interpersonal and analytical skills

Experience with Microsoft Office, including PowerPoint and Teams

Ability to work under pressure, while maintaining a positive attitude and a sense of humor

Degree from an accredited university, or equivalent experience

Desired Skills

2+ years of demonstrated account management experience with a technology company

2+ years of Managed Service Provider (MSP) experience

Knowledge of IT infrastructure, managed services, and cybersecurity

Compensation And Benefits

This position offers a competitive salary, depending upon experience and skills. In addition to comprehensive health benefits, we offer a flexible work environment, a super cool tech company vibe, continuing education and mentoring, 401K, profit sharing, free lunches, exciting events, and occasional video games in the later afternoons.

Please add "" to your contact list so you don't miss any emails regarding your application!

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Dynamic Edge by 2x

Get notified about new Field Engineer jobs in Ann Arbor, MI .

Field Application Engineer (Liberty Robotics)

Field Service Engineer - Jackson, MI (Company Vehicle)

Plymouth, MI $101,230.00-$146,578.00 3 weeks ago

Field Service Engineer - Jackson, MI (Company Vehicle)

Field Service Technician- Discover Your Next Challenge

Lead Field Service Technician- Discover Your Next Challenge

Field Service Scale Technician - Dundee, MI

Taylor, MI $160,000.00-$200,000.00 1 week ago

Pinckney, MI $6,400.00-$9,100.00 1 day ago

Subsurface Utility Field Technician - GPR

Pinckney, MI $6,400.00-$9,100.00 1 week ago

Power Generation Field Service Technician

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Field Engineer • Ann Arbor, MI, United States