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Grooming Salon Manager

Grooming Salon Manager

PetcoAlexandria, VA, US
19 hours ago
Job type
  • Full-time
Job description

Overview

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work and believe what's good for pets, people and our planet is good for Petco.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet :

  • We love all pets like our own
  • We're the future of the pet industry
  • We're here to improve lives
  • We drive outstanding results together
  • We're welcome as we are

Your Petco Grooming Career

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. In addition to leading with purpose and showcasing your grooming skills, creativity and passion for animals, Petco offers a dynamic and rewarding environment, including :

  • Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
  • Medical, dental, vision and more
  • 401k and more
  • Paid Time Off
  • Petco Discounts
  • All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
  • State of the art equipment, including bathing system, kennels, tables, and dryers
  • Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor
  • Job Summary

    The Grooming Salon Leader's primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry-level and seasoned groomers. The role includes performing expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while prioritizing the safety, comfort and well-being of the pets in our care. This is an excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a team.

    Essential Job Functions

  • Oversee day-to-day operations of the grooming salon, ensure smooth workflows, optimize scheduling and grooming capacity, manage inventory levels, and execute staffing plans
  • Recruit, hire, train, and supervise a team of entry-level to professional level grooming staff; provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment
  • Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand
  • Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity; analyze data to identify areas for improvement and develop action plans
  • Collaborate with store management to achieve sales targets and salon objectives, driving growth and profitability
  • Interact professionally with pet parents, provide exceptional customer service, address grooming inquiries, offer recommendations, and resolve questions or concerns
  • Stay abreast of grooming industry trends and best practices to enhance grooming skills and team skills
  • Independently perform professional grooming services according to pet parent instructions and breed standards
  • Operate and maintain grooming instruments (clippers, blades, shears, brushes, dryers)
  • Evaluate individual needs of each pet and consider coat, type, skin conditions, temperament
  • Educate and provide custom grooming maintenance recommendations to pet parents
  • Ensure wellbeing and safety of every animal; monitor for signs of discomfort, illness, or injury and report concerns
  • Perform quality checks to maintain a clean and safe grooming area; disinfect and sanitize tools and equipment; assist with cleaning tasks as assigned
  • Adhere to Petco grooming policies, standards, and guidelines to ensure safety, quality, and consistency
  • Education / Experience

  • 2+ years' experience as a professional groomer and / or completion of a technical grooming training program
  • Strong leadership skills; 1-2 years of salon management experience preferred
  • High school diploma or GED preferred, though not required
  • Strong verbal and written communication skills for interactions with pet parents and grooming team members
  • Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
  • Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
  • Genuine passion for animals and a desire to pursue a career in grooming
  • Strong decision making and problem solving skills
  • Results-driven with focus on salon productivity, performance, growth, and improvement
  • Strong attention to detail; high standards for grooming services
  • Ability to handle pets of all sizes and temperaments with care and empathy
  • Full-time availability at a minimum of 35 hours per week, including weekends, evenings, and holidays as needed
  • Work Environment

    The majority of duties are performed indoors in the grooming salon. Duties may require bending, kneeling, lifting up to 30 pounds, and standing for extended periods. Some tasks may require use of a ladder or tools for cleaning and maintenance. The work environment can be noisy and wet. A large portion of time is spent in direct contact with pet parents and their dogs.

    Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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