Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Green Bay, WI, US
Associate Team Leader

Associate Team Leader

H&R Block • Green Bay, WI, US
27 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #47123

    Create a job alert for this search

    Associate Team Leader • Green Bay, WI, US

    Related jobs
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Pound, WI, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 26 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Oconto, WI
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 25 days ago • Promoted
    Backroom Team Associate

    Backroom Team Associate

    Sam's Club • Green Bay, WI, US
    Full-time +1
    WM Supercenter #1908 2292 Main St Green Bay, WI 54311-5307 CP-1908-9010.Shift may start between 8 : 00am - 11 : 00am Shift may start between 1 : 00pm - 4 : 00pm. Stocking associates are focused on unloading...Show more
    Last updated: 8 hours ago • Promoted • New!
    Facilities Management / Partner Services Team Leader

    Facilities Management / Partner Services Team Leader

    Schreiber Foods • Green Bay, WI, US
    Full-time
    Team Leader Of Facilities Management And Partner Services.The Team Leader of Facilities Management (FM) and Partner Services is responsible for ensuring the Home Office Building is well-maintained ...Show more
    Last updated: 8 days ago • Promoted
    CMA / LPN- Family Medicine- Oconto Falls - Oconto Falls, WI

    CMA / LPN- Family Medicine- Oconto Falls - Oconto Falls, WI

    Prevea Health • Oconto Falls, WI, United States
    Full-time
    CMA / LPN- Family Medicine- Oconto Falls.Oconto Falls, Wisconsin, United States.This position will work 32 hrs per week.This position may be eligible for a sign on bonus. LPN / Certified Medical Assista...Show more
    Last updated: 1 day ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Green Bay, WI, US
    Part-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    LPN Private Duty

    LPN Private Duty

    Almost Family • Oconto Falls, WI, United States
    Full-time +1
    We have PRN, part-time, and full-time opportunities.LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it : for the whole patient, th...Show more
    Last updated: 19 days ago • Promoted
    LEAD SALES ASSOCIATE-PT in WRIGHTSTOWN, WI S20873

    LEAD SALES ASSOCIATE-PT in WRIGHTSTOWN, WI S20873

    Dollar General • Wrightstown, WI, US
    Full-time
    Dollar General Job Opportunities.Dollar General Corporation is committed to serving others and values each employee.Whether you are looking to start a new career in one of our many store locations,...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Tractor Supply • Green Bay, WI, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Bellevue, WI, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Restaurant Supervisor - Customer Service Associate

    Restaurant Supervisor - Customer Service Associate

    Taco Bell - Lawrence Drive • De Pere, WI, United States
    Full-time +1
    Taco Bell - Lawrence Drive is currently hiring a full time or part time Restaurant Supervisor for our De Pere, WI location. A Restaurant Supervisor should not only supervise their team but lead it t...Show more
    Last updated: 28 days ago • Promoted
    Regional Sales Associate

    Regional Sales Associate

    RepRally • Beaver, WI, United States
    Full-time
    We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sa...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Potbelly Corporate • Green Bay, WI, US
    Part-time
    Quick Apply
    Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a wa...Show more
    Last updated: 30+ days ago
    Project Team Leader

    Project Team Leader

    PuroClean • Green Bay, WI, US
    Full-time
    Paid Training for Career Advancement.Opportunity to Help People in Times of Need.PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastati...Show more
    Last updated: 30+ days ago • Promoted
    Jobs Near You $11 - $27 / HR

    Jobs Near You $11 - $27 / HR

    JobsNearMe • Oconto, WI
    Full-time +1
    Looking for work close to home? Discover hundreds of job openings near you — from part-time to full-time positions across multiple industries. Apply today and start your next job fast!.Show more
    Last updated: 25 days ago • Promoted
    Assistant Store Leader

    Assistant Store Leader

    Metro Market • Green Bay, WI, US
    Part-time
    Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation / human resources. Perform scheduling, security, mainte...Show more
    Last updated: 6 days ago • Promoted
    Project Team Leader

    Project Team Leader

    IICRC • Green Bay, WI, US
    Full-time
    Paid Training for Career Advancement.Opportunity to Help People in Times of Need.PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastati...Show more
    Last updated: 30+ days ago • Promoted
    Sales Associate

    Sales Associate

    Torrid • Green Bay (Bay Park Square), WI, US
    Part-time
    At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees...Show more
    Last updated: 30+ days ago