Operations Associate (Customer & Billing Support)

Job Description

This is a remote position.

The Operations Associate (Customer & Billing Support) plays a key role in ensuring smooth shipment coordination and accurate billing processes within our logistics network. This position supports daily communication with customers and carriers, maintains shipment data in internal systems, and verifies payment status for completed services. The role requires attention to detail, reliability, and clear communication. Full training is provided, and work is performed remotely during standard U.S. business hours.

Responsibilities

Update shipment status and order information in company systems

Communicate with customers and carriers by email to request or provide updates

Confirm payment receipt in systems (view-only financial access)

Create and maintain billing records for completed shipments

Review documents for accuracy and resolve issues with missing data

Assist operations team with daily logistics support

Perform administrative data entry tasks as assigned

Requirements

English fluency (written and verbal)

Good communication skills through email

High attention to detail and accuracy

Basic spreadsheet / document handling skills

Ability to follow instructions and learn new tools quickly

Stable internet connection

Available Monday–Friday during US business hours

Benefits

Remote position

Paid training

Opportunity for long-term career growth

Supportive operations team

Stable schedule and performance bonuses

Requirements

English fluency (written and verbal) Good communication skills through email High attention to detail and accuracy Basic spreadsheet / document handling skills Ability to follow instructions and learn new tools quickly Stable internet connection Available Monday–Friday during US business hours