Quality Manager

Quality Manager page is loaded## Quality Managerlocations : IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flrtime type : Full timeposted on : Posted 10 Days Agotime left to apply : End Date : October 31, 2025 (14 days left to apply)job requisition id : R1593884Job Title : Quality ManagerJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities :

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites / geos, including work assignment and attendance monitoring; providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommend changes Key skills and knowledge :
• Green Belt Six Sigma
• Demonstrated ability to comprehend, analyze, and interpret.
• Solid understanding of the organization's business operations and industry.
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
• Excellent attention to detail.
• Demonstrated ability to take initiative and ownership with focus on continuous improvement.
• Demonstrated ability to mentor, coach and provide direction to team members.
• Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
• Advanced Microsoft Office skills.
• Demonstrated business acumen.Educational Qualification : Bachelor's degreeDisclaimer : -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location : IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th FlrLanguage Requirements : Time Type : Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission : ### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview : ### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.

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