Technical Account Manager - West

Overview

We help companies stay secure while moving fast.

Built by engineers for engineers, The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path.

Teleport is trusted by the world’s fastest-moving companies, including Elastic, Snowflake, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation.

Our Vision

Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.

Why Teleport

At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you’re great at and have a significant impact on the future prospects of the company.

Whether that’s taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future.

We’re not a big company. You won’t get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do.

Role : Technical Account Manager (TAM)

As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.

A TAM is a member of our Professional Services team, focused on providing technical support for customers who have purchased Teleport. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications.

You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. As the TAM you will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Who you are

• Autonomous : We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.
• Security-minded : Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper.
• Business-savvy : We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs to sustain long-term success.
• Professional : We are a team of dedicated professionals, committed to excellence. If you’re passionate about being the best at what you do, Teleport is the place for you.

What You'll Bring

What You'll Be Doing

Compensation

$184,500 - $249,000 a year. The typical starting total cash compensation range for new hires in this role is $184,500 - $249,000 for Levels 3-4, consisting of Base Salary plus a Target Commission. Salary ranges vary by role, level, and location. The range shown reflects minimum and maximum targets across US locations. Your recruiter can share location-specific details during hiring.

Benefits

We offer a range of benefits designed to support your career and well-being, including :

Do you have what it takes?

Get to use (and know) Teleport through our unique interview process. We assess by looking at your work, not just conversations. Our process is designed to be flexible and supportive, with autonomy and collaboration emphasized throughout.

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by law. Candidate Privacy Notice : For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy at https : / / goteleport.com / legal / apply / job-applicant /

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