Massage Therapist

Company Description

Hotel Overview : Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Job Description

RESPONSIBILITIES

Reporting to the Health Club & Spa Manager, the incumbent will :

Adhere to the Spa Policy & Standard Operating Procedures

Perform massage and body treatments in a safe, professional and hygienic manner

Act as an ambassador for the spa representing the values of the brand and Accor

Knowledgeable about all aspects of treatments, retail, facility, and current offers

Maintain inventory of products to perform treatments in an orderly and neat fashion

Maintain cleanliness standards of treatment rooms and facility

Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service

Always maintain a courteous, friendly and professional demeanor with guests / members

Assist in maintenance of treatment room(s) and other areas of facility where possible

Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment

Recognize arrivals of all VIP guests arriving in both the spa and hotel

Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery

Ensure guest preferences and special requests are accommodated to the best of the property's and operation's ability

Ensure guest satisfaction at all times by assuring safety and guest service is always the spa's first priority

Perform regular treatments and facility audits to maintain brand standards

Work to ensure the spa is receiving the highest ratings / scores for both VOG and LQA, and that guest satisfaction remains a constant priority

Responsible for contributing to daily and monthly retail and / or treatment targets

Support the rest of your colleagues when requested

Understand and Adhere to the Accor Ethics & CSR book

Maintain guest confidentiality at all times

Deal with any guest complaints, comments or concerns with discretion and urgency

Participate in daily / monthly communication meetings

Lead by example in following all safety procedures and practices by the property

Report any dysfunctional equipment, potential hazards or emergencies to management immediately

Other duties as assigned

Qualifications

Your Skills and Qualifications Include :

Licensed Massage Therapist in the state of Pennsylvania

Certification from an accredited school of Massage required

Currently certified in First Aid and CPR

Must be able to work nights, weekends and shift work

Previous experience as a Massage Therapistpreferred

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (include but are not limited to) :

• Constant walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements : Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS