(USA) Director, Technology Operations- Site Experience

Site Experience Director

The Site Experience Director is responsible for defining, governing, and delivering digital capabilities across the company's website and app. This role ensures that technology investments align with business priorities, customer needs, and commercial objectives. Acting as the central connector between Product, UX, and Engineering teams, the Director drives capability enablement, business integration, and cross-functional alignment to deliver a best-in-class B2B digital experience that fuels growth and operational excellence.

What You'll Do

• Lead the development, governance, and prioritization of the digital capability roadmap, ensuring alignment with strategic business goals.
• Partner with Product to define capability requirements that enhance customer experience and deliver measurable commercial impact.
• Oversee program execution across stage gates, milestones, and budgets, ensuring accountability and progress toward the annual operating plan.
• Monitor site and app performance, ensuring timely identification, reporting, and resolution of issues, bugs, and operational defects.
• Own and maintain digital performance dashboards, tracking metrics across site experience, merchandising, marketing, sales, and membership operations.
• Collaborate with business, technology, and merchandising partners to ensure digital readiness and flawless execution during key campaigns and commercial activations.
• Integrate financial and business performance insights into capability planning to ensure investments drive sustainable growth and profitability.

Experience

Expertise

Education

Skills

Key Interfaces

Product, Engineering, Site Merchandising, Finance, UX, Marketing

Success Measures

Minimum Qualifications

Option 1 : Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.

Option 2 : 8 years' experience in project management, program management, program operations, or related area. 3 years' supervisory experience.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

702 Sw 8th St, Bentonville, AR 72716, USA

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.