Business Process Lead - Food Service & Amenities

Business Process Lead - Food Services & Amenities

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

If you have a proven background in corporate hospitality and amenities and have a talent for curating enriching experiences in a corporate environment, you will want to join our dynamic team. In this client focused environment, you will have the opportunity to join a team responsible for the delivery of meaningful food and beverage services and other amenities to individual customers and critical business units. This Business Process Lead - Food Services & Amenities role is a platform for an experienced food service management professional to develop and refine client liaison skills, build and strengthen relationships, manage a range of food and beverage services while improving standards and enhancing the programs. The role is responsible for measuring business performance, driving program innovations and maximizing customer experience. The scope within this role includes, but not limited to, cafes, coffee bars, 24 / 7 grab and go markets, catering, regional office and local pantry services, and transportation.

Freddie Mac Corporate Services provides our employees a safe and comfortable working environment while providing an array of business services and amenities.

Oversight of Day-to-Day Operations :

• Management of day-to-day food service activities in a fast-paced environment.
• Serve as customer contact on service-related issues; track and ensure timely resolution.
• Develop and implement plans that drive customer satisfaction.
• Maintain a high level of visibility throughout all aspects of the managed outsourced services.
• Develop and maintain a network of key relationships with customers and business areas.
• Manage vendors in an effective manner ensuring compliance with contract, enterprise supply chain, and campus policies and guidelines.
• Continuously evaluate programs to minimize risk while protecting company's assets & reputation.
• Maintain SOP & KPI documentation for processes, procedures and vendor service delivery.
• Team player effectively utilizing internal and external resources to ensure that contract performance and other projects are successfully completed in a timely manner.
• Develop solutions that are innovative, thorough, and practical.
• Facilitate vendor invoice review and approval process.
• Coordinate, track, and on-board contractor staffing to maintain compliance with policies and procedures.

Initiative Management :

Qualifications :

Keys to Success in this Role :