Spanish Speaking Account Representative - RTS International

Spanish Speaking Financial Account Representative

RTS Financial and Shamrock are looking for a Spanish Speaking Financial Account Representative. This position is responsible for managing an assigned portfolio of clients, including receiving and processing invoices and related documentation per procedural and contractual requirements. The Spanish Speaking Financial Account Representative will focus on maintaining assigned customers' accounts receivable portfolios. Ideal candidates will possess an outgoing, dynamic personality and the ability to work in a team environment.

What You'll Do

Provide exceptional customer service for financial clients

Regularly update account information to maintain customer records

Prepare product or service reports by collecting and analyzing customer information

Maintain financial accounts by processing customer adjustments

Provide daily funding and handle collections for assigned customers

Perform risk assessments and ensure that procedures are in place and followed to minimize risk

Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Answer product and service questions; suggest information about other products and services

Other duties as assigned

What You'll Bring

Bachelor's degree in business administration, finance or related field preferred; or equivalent relevant experience

Effective verbal, written and interpersonal communication skills

Problem-solving and conflict-resolution skills

Detail orientated with analytical and technical skills

Proficient in Microsoft Office and data entry

Demonstrated ability to meet deadlines

Experience in the financial industry a plus

Bilingual skills with fluency in Spanish and English are a must (must be able to speak, read and write both languages)