Remote Bilingual Customer Service Agent
Job Description
Job Description
Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.
At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service.
With this position, representatives will provide customer service and work to resolve customer inquiries.
You will utilize your skills with every contact to achieve the following :
- Responds to inbound call inquiries.
- Assist callers navigating / troubleshooting equipment and open escalated technical support tickets when necessary.
- Assist callers with scheduling appointment times at selected locations.
- Open escalated technical support tickets when necessary.
- Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, etc
- Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
- Responds to all inquiries in a professional, friendly, and timely manner.
Requirements :
- Ability to work remotely, including reliable, high-speed Internet; the ability to troubleshoot common computer issues; and a private, dedicated workspace is required.
- Must have a computer (laptop or desktop, Mac and Chromebooks are not compatible with platform), monitors, and a USB-wired headset.
- Minimum of High School diploma required : additional education preferred.
- Must be able to successfully pass criminal background check.
- Clear and concise verbal communication skills
- Ability to build rapport with callers.
- Must be available between the hours of 9am - 9pm EST, Monday-Friday.
- Bilingual in English and Spanish.
While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence.
As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.
Remote Bilingual Customer Service Agent
Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. With this position, representatives will provide customer service and work to resolve customer inquiries. At DV...
Airline Customer Service Agent Part Time | DFW Airport
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in o...
Bilingual Customer Service Rep McKinney, Texas US (13750)
The Bilingual Customer Service Representatives (BCSR) role is to provide superior customer service. Customer Service Focus Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations. Bilingual Cus...
Customer Service Specialist (Bilingual Spanish Preferred)
Note: If you have experience working in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i. As a **Customer Service Specialist**, y...
Customer Service Representative - TurboTax (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service - Donor Support Technician (Bilingual)
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. ...
Customer Service Representative- Supplies - Bilingual
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our lives by giving them self-reliance and independence.Our teams are comprised of passionate individuals, dedicated to providing the best care to each client.We focus on abilities by leveraging technol...
Entry Level Customer Service – Remote
We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...
Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Remote (Ultimate Medical Academy Grads Only) works from home and interfaces with customers via inbound/outbound calls and/or ...
Remote Customer Service Specialist (Voice/Non-Voice)
About Freelancing as a Customer Service Specialist With FreeUp:. Prior experience as a customer service representative. FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world. ...