Client Services Manager

Company Details

Rated Best Places to Work 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.

As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation , and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor's Financial Rating of A+ (Strong).

This role will be based in one of our two offices where we offer a hybrid work schedule with four days in the office; and one day remote where it makes sense to do so.

Office locations :

• Urbandale, IA
• Lincoln, NE

The Company is an equal employment opportunity employer. #LI-hybrid, #LI-LD1

Responsibilities

As a Client Services Manager, you will act as a Relationship Manager for key large accounts and principal agents by building and maintaining productive relationships. You will also serve as primary liaison for the insured to facilitate carrier services by coordinating key stakeholders, including Underwriting, Risk Services, Actuary, and Claims representatives. Ensures retention of key accounts by collaborating across key stakeholders to execute the Company's client relationship management strategy. Builds strong professional internal and external business relationships for collaboration in communication with the various involved departments.

What you can expect :

We'll count on you to :

Qualifications

What you need to have :

Strong relationship, marketing and consulting skills required to interact with underwriting, risk services, claims, agencies, policyholders and vendors.

Demonstrates creativity, strong business acumen, critical thinking, problem analysis and problem resolution skills.

Works effectively with all levels and can easily build new relationships.

Excellent verbal and written communication skills, including presentation skills.

Ability to lead and get results through others.

Strong collaboration skills and teamwork minded.

Ability to thrive in a self-directed, fast-paced environment that continuously adapts based on customer need.

Ability to travel frequently up to three weeks a month and operate a company vehicle to perform required travel.

Strong organizational, prioritization and desk management skills.

Ability to mentor and assist in development of risk services staff.

Regularly and consistently demonstrates commitment to company values and guiding principles.

Proficient with Microsoft Word, Excel, PowerPoint and Outlook; company business systems and various analytical tools to evaluate data.

What makes you stand out :

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role

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