Senior I.T. Service Specialist

Senior I.T. Service Specialist

I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre / post-sales support, wired / wireless network design and support, Microsoft systems and server installation and support, consulting and onsite / remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.

The Senior I.T. Service Specialist must possess expert knowledge and have proven time demonstrating their knowledge and skills within this industry combined with possessing the required industry certifications.

Responsibilities include but are not limited to :

• Providing remote and onsite customer support for Microsoft virtual environments, M365, disaster recovery and other MSP related services
• Designing and installing LAN's and Windows based domains
• Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met
• Wired and wireless network design, support and installation
• Microsoft Systems and service installation and support
• Design and installation of voice systems, access control, and security systems
• Interfacing with our customers other hardware and software vendors to identify and resolve problems
• Performing basic project management
• Providing customer training and guidance as required
• Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date
• Ability to join the on-call rotation
• Other duties as assigned

Qualifications