Remote Technical Support RepresentativeFrontline Call Center • Oakland, CA, United States

Remote Technical Support Representative

Frontline Call Center • Oakland, CA, United States

5 days ago

Job type

Full-time

Permanent

Remote

Job description

Technical Support Representative

We're looking for motivated individuals to join our Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.

We're currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.

Position Details :

Role : Technical Support Representative
Type : Permanent Full Time
Pay Rate : $15.00 / hour
Start Date : Tuesday, November 11, 2025, 7 : 00 am - 2 : 30 pm PST
Training Duration : Approximately 1.5 weeks
Training Schedule : MondayFriday
Schedule Requirement : Must have 24 / 7 open availability (permanent schedule assigned after training)
Weekend work required

Key Responsibilities :

Assist customers with ISP troubleshooting and connectivity issues

Escalate technical concerns to the appropriate departments when necessary

Resolve customer issues efficiently while maintaining a professional and friendly tone

Provide professional, patient, and solutions-oriented support

Strong troubleshooting skills and ability to stay calm under pressure

Excellent written and verbal communication

Comfortable multitasking across multiple screens and tools

Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

Required Qualifications :

Training attendance is 100% mandatory no exceptions

Open availability (24 / 7); schedules will be assigned after training

Previous Customer Service experience (high call volume preferred)

Strong communication and de-escalation skills

Excellent attention to detail and ability to multitask

Basic technical ability (install / uninstall programs, troubleshoot equipment)

Prior Call Center or remote work experience

Basic Technical Support experience

Work Setup Requirements :

Computer

Dual monitors (your computer counts as one, plus one additional monitor)

Minimum 8 GB RAM

Must use an Ethernet cable (RJ-45) hardwired connection required during interview and work hours

Internet

Download speed : 20 Mbps or higher

Upload speed : 10 Mbps or higher

Ping : 20 MS or lower (no exceptions)

Connection must be hardwired (Ethernet)

Accessories

High-quality USB headset

Camera required during interview and training (no camera needed once you receive your regular schedule)

How to Apply :

Submit your application with the following screenshots uploaded :

Ethernet connection proof : Open Task Manager >

Performance and take a screenshot showing your wired Ethernet connection.

Speed test results : Use and ensure Ping ? 20 ms.

RAM verification : Open System Information and take a screenshot showing at least 8 GB RAM.

All technical requirements will be verified during the interview. Spots are limited apply as soon as possible if interested!

Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).

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Technical Support Representative • Oakland, CA, United States

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