Technical Support Representative

#WeAreTradeStation

Who We Are :

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For :

The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets.

This is an on-site position in our Chicago office at 120 South Riverside Plaza, Suite 1650, Chicago, IL 60606.

What You'll Be Doing :

• Assist clients and internal team members with escalated technical issues via telephone and email
• Train clients on our proprietary trading software, acting as a subject matter expert for our customers
• Act as liaison with other departments to drive resolutions for escalated issues
• Ability to take ownership of issue reporting and resolution follow-up
• Deliver Client Service and Account assistance for web, mobile and platform access points
• Troubleshoot client software and hardware to resolve customer impacting items
• Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
• Participate in product testing and QA review

The Skills You Bring :

Minimum Qualifications :

Desired Qualifications :

What We Offer :

TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.