Scheduler

Scheduling Customer Service Rep

Presbyterian is seeking a Scheduling Customer Service Rep. Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics.

Type of Opportunity : Full Time FTE : 1.0 / 40 Hours per Week

Work Schedule : Varies Days and Hours

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

Qualifications

Responsibilities

Provide patient-centered customer service including triage, appointment scheduling, referrals, messaging, and demographic updates

Answer and place calls using skill-based routing, meet performance standards, and resolve inquiries efficiently

Foster positive relationships with patients, providers, and partners while acting as their advocate

Ensure quality and timeliness in responses, promoting satisfaction and loyalty

Contribute to process improvements by documenting procedures and identifying common issues

Conduct research and provide benefit interpretations using internal resources

Collaborate effectively within teams and across organizational initiatives

Record all interactions in appropriate systems to support accurate reporting

Coordinate meetings with stakeholders for training and process support

Oversee end-to-end patient encounter including scheduling, registration, payments, and reconciliation

Benefits

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $22.56 / Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.