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East Bank Club
Salon ReceptionistEast Bank Club • Chicago, IL, US
No longer accepting applications
Salon Receptionist

Salon Receptionist

East Bank Club • Chicago, IL, US
30+ days ago
Salary
$19.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Salon Receptionist will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.

Pay Rate: $19.00 per hour. This position is considered entry level.

Full-time Schedule:
Monday: 7:45am-3:00pm
Tuesday: 8:45am-4:00pm
Wednesday: off
Thursday: off
Friday: 7:45am-4:00pm
Saturday: 8:45am-5:00pm
Sunday: 8:45am-4:00pm
Additional flexibility required

Key Responsibilities:

  • Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
  • Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
  • Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
  • Process payments and maintain accurate records of sales and transactions.
  • Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.
  • Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
  • Collaborate with salon staff to ensure a seamless and delightful customer experience.
  • Upsell salon products and services to clients based on their needs and preferences.

Requirements

  • Standing, sitting, smiling and communicating for sustained periods of time.
  • Frequent lifting up to 25 pounds.
  • Movement with fingers, hands, wrists and arms.
  • Ability to grasp and reach, sometimes above shoulder level.
  • Ability to stoop, kneel and crouch.
  • Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
  • Ability to multitask, works well under pressure, and able to work in a fast paced environment.
  • Ability to work weekend day and be evening shift.
  • Exceptional organizational, written and oral communication skills.
  • Ability to problem-solve on the spot.

Benefits

Time Off & Retirement

  • Paid Time Off
  • 401(k) with company match up to 3%
  • Value Sharing (Profit sharing)
  • Holiday Bonus
  • Paid Parental Leave


Health & Wellness:

  • Comprehensive health, vision, and dental insurance
  • HSA and FSA enrollment options
  • Short- & Long-Term Disability options
  • Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
  • Long-Term Care options: Coverage up to 50% of annual income
  • Accident and Critical Illness Insurance
  • EAP (Employee Assistance Program)
  • Pet Insurance through MetLife


Employee Perks:

  • Free workout privileges
  • Employee discounts in the Pro Shop, Spa & Salon services and in the Market
  • Parking and transit benefits (pre-tax deduction)
  • Access to Tickets at Work discounts
  • Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

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Salon Receptionist • Chicago, IL, US

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