Team Lead, Customer Success

Job Description

Job Description

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About College Pads

College Pads is transforming the way students navigate the transition from on-campus to off-campus life. Our platform enables universities to support their students by streamlining the process of finding and securing off-campus housing. By working closely with higher education institutions, we offer a trusted tool for students to connect with property managers and rental listings, helping to foster a foundation for wellbeing and success. As of January 2025, College Pads is part of StarRez.

The Role

StarRez is seeking a Team Lead, Customer Success to play a pivotal role in driving customer satisfaction, retention, and growth for our College Pads team. This position is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs, while also maintaining a small book of business.

By ensuring consistent delivery of exceptional customer experiences, the Team Lead, Customer Success directly contributes to the company's goals of maintaining and improving Net Revenue Retention (NRR), increasing customer engagement and value realization, and driving a high Net Promoter Score (NPS).

This is an opportunity to influence both the success of our customers and the development of our College Pads Customer Success team.

Role Specifics

• Work Location : Remote (US)
• Travel : 5% (The percentage of travel is an estimation and may vary depending on business need.)
• Compensation Structure : In addition to the base salary listed below, this role is eligible for a performance-based bonus.
• Reporting Structure : This role reports to the VP, Sales.

Application Deadline : This role will accept applications until November 11th, 2025 at 5PM CT, unless otherwise posted.

What You Will Own

Team Leadership & Client Activation

Customer Engagement & Growth

Process Improvement & Cross-Functional Enablement

Required Qualifications

Preferred Qualifications

Reasons to join our Team :

Even if you don't have all of the Preferred Qualifications listed above but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies :

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range

$76,000—$86,000 USD

StarRez is an equal opportunity employer.