Sales & Service Representative

Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial / operational performance.

Key Duties & Responsibilities

• Respond to customer quote requests by sourcing products from inventory or external suppliers.
• Build quotes that create customer value and profitability for MRC Global.
• Identify and pursue sales opportunities to support overall growth.
• Engage proactively with customers, using product knowledge to recommend solutions.
• Use MRC Global systems / software for quotes, order processing, vendor POs, and related tasks.
• Adhere to customer contract requirements (pricing, freight, delivery, KPIs).
• Monitor shipping / delivery status and communicate updates to customers.
• Resolve customer concerns using a problem-solving approach.
• Ensure quoted products comply with approved manufacturer lists (AML) or specifications.
• Reference customer guides and consult with internal / external resources to enhance service.
• Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing).
• Communicate professionally with customers, suppliers, and coworkers.

Required Experience

One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical / Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields.

Skills & Abilities

Proficient in computer and software use.

Strong communication and knowledge-sharing skills.

Effective in one-on-one and small group presentations.

Detail-oriented with a sense of urgency.

Working Conditions

Frequent driving / traveling.

Regular interaction with others.

Primarily desk / computer-based work.

Ability to sit / stand for extended periods.

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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