Administration Specialist

The Administration Specialist is responsible for supporting the automated decision-making process (Lotus) by ensuring the accuracy of Social Security Numbers (SSNs), investigating application discrepancies, and identifying potential fraud. This role focuses on reviewing applications flagged for deviations from indirect OMF lending guidelines to maintain compliance, mitigate risk, and uphold the integrity of the lending process.

Key Responsibilities :

Provide timely, accurate, and well-formulated insights to support fraud prevention assessments and decision-making.

Minimize losses by identifying fraud risks, protecting customers, and preserving the integrity of OneMain’s lending products.

Assist other fraud team members with project-based assignments, as needed.

Use TransUnion tools, including the TLOxp system, to verify SSNs and flag inconsistencies.

Investigate application discrepancies and identify indicators of potential fraud.

Review and assess 2,000–3,000 flagged loan applications per month for alignment with indirect lending guidelines.

Collaborate with internal teams to ensure adherence to regulatory and internal risk standards.

Maintain clear, thorough documentation of findings, including rationale for underwriting decisions.

Recommend process improvements to enhance fraud detection and increase decision-making accuracy.

Requirements :

Minimum of 2 years of experience in financial services, preferably in underwriting, fraud detection, or indirect lending origination.

Strong analytical, investigative, and judgmental skills, with the ability to escalate high-risk matters as needed.

Familiarity with credit bureaus and credit analysis tools.

Experience with automated decisioning platforms is a plus.

High attention to detail, integrity, and discretion.

Effective verbal and written communication skills for documentation and cross-functional collaboration.

Proficient in Microsoft Office Suite : Word, Excel, Outlook.

Ability to manage a high-volume workload, multitask, and meet deadlines.

Self-motivated, results-driven, and capable of working independently or as part of a team.

Some college education preferred or equivalent relevant work experience.

Comfortable working remotely with consistent productivity and engagement.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include :

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)

Paid sick leave as determined by state or local ordinance, prorated based on start date

Paid holidays (7 days per year, based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be in person, by phone and online.

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

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