Customer Success Lead

Customer Service Lead at GDIT

Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you'll enable the success of the most critical government missions and the growth of a meaningful career in Program Management.

The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA. Advana is the Chief Digital and Artificial Intelligence Office's (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

Job Responsibilities :

• Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
• Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
• Work with the PM and Chief Architect / Engineer to advocate for Advana System improvements that will improve customer satisfaction.

Qualifications :

Desired Qualifications :

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Scheduled Weekly Hours : 40

Travel Required : 10-25%

Telecommuting Options : Onsite

Work Location : USA VA Falls Church

Additional Work Locations :

Total Rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.