Service Operations Administrator - Corporate I

Service Operations Admin I Government

The Service Operations Administrator Government is responsible for reviewing and processing customer contract work orders to ensure compliance with signed agreements. This role focuses on accurately reviewing, approving, and invoicing work orders following successful job completion by technicians. The Administrator also ensures that all contractual obligations are met regarding invoicing, documentation, and reporting. Strong attention to detail and contract alignment are key to success in this position.

Responsibilities

• Creating and maintaining asset profile and service tickets with a high level of accuracy
• Retrieving, reviewing and processing documentation from internal / external customers to ensure contractual accuracy and completion.
• Executing and understanding all department standard operating procedures
• Working closely with technical staff to insure resolution of service level issues in a timely manner
• Assisting in achieving full compliance with medical equipment management programs
• Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
• Adhere to month end procedures, requirements and timelines
• Support quality control efforts to align both revenue and expense activities

Knowledge, Skills, Abilities and Other Characteristics

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and / or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including : health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location :

Corporate MN

Location City : Eden Prairie

Location State : Minnesota

Pay Range for All Remote Positions : $15.61-$39.60

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and / or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.