UX Interaction Designer - Commercial Customer Portals

Job Description Summary

As the Commercial Customer Portals (CCP) UX Interaction Designer, you will ensure CCP delivers seamless self-service capabilities across all four portals. You will be involved in managing one or more UX contractors and aligning perspectives from a broad set of stakeholders, including Business Executives, Product Managers, Product Owners, Developers, and Internal / External Customers.

As the UX Interaction Designer, you will act as a subject matter expert in interaction design best practices, prototyping software, and validation techniques. You will mentor junior UX team members, collaborate with development pods, and influence Product Owners, Engineering Leaders, and Functional Business Stakeholders to drive product direction.

You will be responsible for assisting in the creation of useful and desirable software product and service experiences for the industrial internet of things. You will contribute to multiple user experience engagements and highly complex projects that require in-depth knowledge across multiple specialized business domains.

Job Description

Roles and Responsibilities

Collaborate with Technical Product Managers (TPMs) and Business leadership to understand business strategy, timing, and value stories. Coordinate with the CCP team to integrate these needs into North Star plans.

Partner with CCP Business stakeholders to share updates, train users, and support customers in using the Material Store.

Drive successful UX design implementation by working closely with TPMs, User Experience, Engineering, and Architecture teams.

Define the Product North Star Vision, multi-year roadmap, and 5-quarter development plan in collaboration with TPMs and key stakeholders.

Document requirements and test solutions prior to implementation in partnership with TPMs and Business teams.

Follow and implement standard work processes, including Big Room Reviews (BRR), Big Room Planning (BRP), and KPI report-outs.

Utilize tools such as Figma, Miro, Rally, and other UX-specific software used by the CCP team.

Address tickets, issues, and new requirements within agreed timelines while continuously improving processes.

Suggest and implement process improvements based on incoming tickets and business needs.

Ensure portals comply with ITC Sanctions, including asset and customer requirements.

Apply Lean principles to review, update, and implement standard operating procedures.

Leadership

Influence Business Partners, Software Engineers, and User Experience Designers on their decisions to ensure alignment with strategic goals.

Identify and remove obstacles or barriers on behalf of the team to maintain momentum and productivity.

Take ownership of projects, delivering results while mentoring and supporting team members to grow their skills and capabilities.

Clearly verbalize the rationale behind decisions and consider downstream implications to ensure thoughtful and impactful outcomes.

Reflect on successes and failures to improve performance, decision-making, and team processes.

Understand when change is needed and actively participate in technical strategy planning to adapt and evolve.

Key Competencies

Change Agent :

Proactively adopts new tools and methods to drive improved outcomes, builds rapport, and gains stakeholder buy-in for ideas.

Collaboration :

Fosters teamwork, mentors others, and builds relationships across functions and levels.

Comfort in Ambiguity :

Delivers solutions despite incomplete information, clearly stating assumptions and communicating status.

Communication :

Tailors information to the audience, explains rationale, and responds constructively to questions or dissent.

Consulting :

Provides risk-assessed options and drives dialogues that produce innovation and enhanced processes.

Curiosity / Creativity :

Pilots new ideas and connects solutions from diverse sources.

Decision Making & Risk Management :

Makes informed decisions with contingency plans and takes responsibility for outcomes.

Influence :

Resolves conflicting opinions, gains consensus, and moves others to action.

Problem Solving :

Promotes data-based problem solving and aligns team performance with organizational goals.

UX-Specific Responsibilities

Drive design and implementation of the roadmap, translating problems into opportunities and iterating on design solutions.

Conduct user research to understand user needs, mental models, and working contexts.

Mentor junior UX team members in interaction design and lead participatory design activities (e.g., design sprints, card sorting).

Use participatory design activities (e.g., paper prototype co-creation, card sorting) to understand vision, business models, assumptions, and tacit knowledge about user needs and behaviors.

Ask questions to translate abstract problems into actionable roadmaps for identifying solutions.

Capture specific information from stakeholders and validate it back to them for acceptance.

Synthesize output from stakeholder research and create visualizations that effectively summarize key insights related to user and customer needs and behaviors.

Create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of a software application.

Develop knowledge of industrial business domains, products, key processes, suppliers, customers, and market / competitors.

Guide effective documentation and communication of design through wireframes, mockups, prototypes, and user stories.

Lead research and evaluation of emerging design, technology, industry, and market trends.

Advocate for interaction design best practices and ensure holistic design solutions that consider people, processes, and technology.

Lead and influence business-wide discussions relative to current user experience projects and the future direction of design and user experience.

Minimum Qualifications :

Bachelor's degree from accredited university or college with minimum of 4 years of professional experience OR associate's degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience

Minimum 3 years of professional experience in Design or

Note : Military experience is equivalent to professional experience

Eligibility Requirement :

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics :

Technical Expertise :

Demonstrated strong understanding of Agile / Lean UX methodologies

Skilled in standard design & wireframing tools (Adobe CC, OmniGraffle, Sketch), hand drawing and visual communication, time-based and interactive prototyping tools (Hype, Adobe Edge, Keynote).

Ability to use generative techniques (sketching, brainstorming, etc.) to establish a variety of possible design decisions and decision scenarios.

Note :

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict / expand the duties required from each individual employee as set out in their respective employment contract and / or as otherwise agreed between an employee and their manager.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https : / / www.eeoc.gov / sites / default / files / 2022-10 / 22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided :

No

#LI-Remote - This is a remote position

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.